Yesterday the owner of the dealership told me that someone from the shop would phone me this afternoon with a status report on my car.
3:30 p.m. and still no call so I called the shop myself.
Mr. Manager (Warren) isn't in.
Pat is out sick (I bet he is!)
So I asked to be connected to the owner of the dealership.
I was put right through.
Explained to him that I hadn't heard from anyone from the shop yet.....Warren wasn't at his desk and Pat was out sick. Owner apologized profusely for no one having called me and said I'd get a call before end of business.

4:30 my phone rings and it's Warren.
Warren: "Mrs. Pissy, what can I do for you?"
Oh, Warren....you son-of-a-bitch!
"What can you do for me?!?!"You can quit being an asshole and fix my God damn car!
I told him that Owner had said I'd get a status report today from the shop.
Warren: "I don't want to promise, but it looks like it might be ready tomorrow. I'll call you tomorrow afternoon and let you know."
Yeah...you'd better, Warren.
Either way....I'm not finished with you yet.
I've never said anything to any of the upper level people I've spoken with about what a rude asshole Warren was to me.
Just
wait until I tell Owner what he said about "waving his magic wand around".
I plan on dropping that bomb if the dealership doesn't offer to waive the $500.00 deductable. I don't want to have to come out and ask them to waive it. I think they should just as a matter of principal. But just in case they don't~I've saved that tidbit to use if I have to bring out the big guns.
You know what?
The more I think about it....the more I think I'm going to tell Owner what Warren said about his magic wand
anyway.
Warren has gone and pissed off the wrong bitch this time.